Category Archives: Public service announcement


Mortgage Relief: Apply Now

The U.S. Treasury Department has finally approved California’s plan to provide $1 billion in mortgage relief in order to help as many as 40,000 struggling homeowners in our state.

The California Mortgage Relief Program is open to all eligible Californians who are currently experiencing pandemic-related hardships and have fallen behind on their housing payments. The program will help homeowners make past due housing payments – to a maximum of $80,000 per household – by making a one-time direct payment to mortgage servicers.

Eligible applicants must be at or below 100% of their county’s Area Median Income, own a single-family home, condo, or permanently affixed manufactured home AND have faced a pandemic-related financial hardship between January 21, 2020, and December 27, 2021, and also meet at least one of the following qualifications:

Receiving public assistance;
Severely housing burdened; or
Have no alternative mortgage workout options through your mortgage servicer.

Find out more


Dialing Back on the Dumping

VNNC President Michael Browning is Quoted in this Article

By Isabella Zavarise
December 20, 2021
Crosstown Newsletter

When the coronavirus hit, Los Angeles launched into something like an eternal spring cleaning. With millions of residents stuck at home, requests to the city’s free My311 system surged, as people wanted help hauling away mattresses, couches and other big things.

In the years before the pandemic, the system generally received about 50,000 bulky-item requests each month. Starting in May 2020, more than 60,000 pick-up calls poured in for six months in a row. The apex came in July and August, with more than 70,000 requests each month.

Bulky item line charts, 2019-2021

The 60,000-request plateau was hit again five times in the first eight months of 2021. Now, however, inquiries for bulky items are coming down to a more manageable level. October and November each saw about 50,000 calls for service, according to publicly accessible My311 call data.

James Moore, the division manager for the Valley Collection Division of the Los Angeles Sanitation & Environment department (known as LASAN), believes the decrease is due to people getting back to work and not spending all of their time remodeling their homes.

“They pretty much cleared out everything they had in their garages,” he said.

Bar chart with annual bulky item pick up totals

Last year’s spike in requests put a strain on LASAN employees. Moore said it was a double whammy of not only more calls, but also a decreased staff from a wave of retirements on top of COVID-related absences. The department still needs to hire about 100 people.

“As the waits [for service calls] were rising, our staffing level kept dropping,” he said.

Culture of reporting

Since 2016, Van Nuys has recorded the highest number of bulky-item requests of any neighborhood in Los Angeles. Last year, more than 20,000 inquiries were made in the community. Through Nov. 30 of this year, Van Nuys residents made 18,393 calls to take away the oversized goods.

Michael Browning, president of the Van Nuys Neighborhood Council, said it is a success that residents are utilizing the service so frequently.

“When you see mattresses and tables and shopping carts full of things that have been discarded, it sends the message that it’s okay to do almost anything in this neighborhood,” he said.

The 20,044 bulky-item calls in Van Nuys last year represents a 47.9% increase over the 13,552 requests in the community in 2016. Browning believes that in addition to COVID, the influx in requests is due to people moving out of the neighborhood. He said Van Nuys is becoming more expensive and the lack of affordable housing and rent-controlled units are forcing people to find other places to live. He said some neighbors canvass apartment buildings and notify the city about large items that need to be hauled away.

“We’ve developed that culture around here to report,” he said.

Van Nuys isn’t the only Valley neighborhood with a lot of bulky-item pick-up needs this year. There have been 14,132 requests for service in Sylmar through Nov. 30, making it the community with the fourth-most calls.

But this is not solely a Valley issue, as requests stream in from virtually every neighborhood in Los Angeles. The second-most My311 calls for bulky-item pick-up come from San Pedro (15,885 requests). Also in the top five are North Hollywood (third, with 15,788 calls) and Boyle Heights (fifth, with 13,100 requests).

LIFE program

Metro Fare Collection Resumes Jan 2022

To keep riders and our employees safe, we suspended front door boarding on our buses in March 2020 at the onset of the COVID-19 pandemic. We also relaxed our rules requiring riders to use the farebox and TAP validator.

With vaccinations well underway and mask wearing required on our system, we will resume front door boarding only and restart fare collection January 10, 2022.

We are working to make sure everyone knows about these changes well in advance and have an opportunity to learn about our Low Income Fare is Easy (LIFE) program.

Be ready with your Tap Card starting  January 10, 2022.  Student K-12 Tap Cards are available. Low Income Fare is available through Metro’s LIFE program.  College and University students can access Tap Cards through  this link . For all fare information, and program details please visit

Should you have any questions, please do not hesitate to email