Category Archives: Los Angeles Department of Water and Power (LADWP)

LADWP Will Hold Customer Service Saturday


LADWP Will Hold Customer Service Saturday

The Los Angeles Department of Water and Power (LADWP) will hold Customer Service Saturday at four of its Customer Service Centers on December 10, 2016 from 9 a.m. to 1 p.m.

Customers who attend Customer Service Saturday at any of the four locations can expect assistance from staff members who are able to take payments, process service order requests, answer billing questions and resolve billing issues. There will be informational tables and displays with helpful information on LADWP programs and services available to customers, as well as sign-up materials.

The locations are the Van Nuys, Watts, West Los Angeles and Crenshaw Customer Service Centers (CSC.) The addresses are:

Crenshaw CSC
4030 Crenshaw Boulevard
Los Angeles, CA 90008

Van Nuys CSC
6550 Van Nuys Boulevard
Van Nuys, CA 91401

Watts CSC
1686 E. 103rd Street
Los Angeles, CA 90002

West Los Angeles CSC
1394 S. Sepulveda Boulevard
Los Angeles, CA 90025

Tree Giveaways

We will give away free trees at the Van Nuys and Crenshaw locations in our partnership with City Plants. You must be a resident of Los Angeles or own property within the city to be eligible to receive a tree. Verification will be required (ID/driver’s license or copy of a LADWP utility bill). Supplies are limited and will be distributed on a first come, first served basis. The limit is one per property address.

About Customer Service Saturdays

LADWP hosts Customer Service Saturday on the second Saturday of the month. For more information on Customer Service Saturday, please visit Customers are encouraged to bookmark this page and check back regularly for the latest news on the next event.

View, download and print the December 2016 Customer Service Saturday flyer.

Equity Metrics goes before DWP Board Dec. 6, 2016

On December 6th, the LA Board of Water and Power Commissioners will review 15 metrics within four core categories that are proposed for inclusion in LADWP’s Equity Metrics Data Initiative (EMDI). The metrics will be available to our customers and the public by February 2017, and will be updated semiannually; concurrently with the Rates Metrics reporting. We invite all interested customers, Neighborhood Councils and other stakeholders to attend or tune in to the Board meeting to learn more about this important data-driven initiative that tracks and reports how LADWP spends ratepayer funds across the City. We will also share the Board presentation with you as soon as it is final.

The Board of Water and Power Commission meets on Tuesday, December 6, 10 a.m. at the LADWP Headquarters, 111 N. Hope Street, Los Angeles, CA 90012. To watch the meeting online, go to and click on “Board Meeting Video, Minutes, and Agenda Archive.” To listen remotely, there are two ways: Call (213) 621-CITY and follow the prompts to listen to the Board of Water and Power Commission meeting, or dial (213) 367-0100 and enter the access code: 80498813.

What is the Equity Metrics Data Initiative?

 As part of the LADWP Rate Action approved by the Mayor and City Council earlier this year, and subsequently reviewed and approved by the Board, LADWP established the Equity Metrics Data Initiative (EMDI) to track, measure and report on how LADWP programs are provided to all LADWP customers and residents of Los Angeles. The EMDI establishes a framework that helps ensure that we provide fair and reasonable services to all ratepayers.

An outreach meeting was held in July 21 to present an initial set of metrics, and to solicit the ideas and feedback from stakeholders. Input was presented to the Board of Water and Power commissioners in August 2016, when the EMDI was officially adopted. Another stakeholder outreach meeting was held on October 11 to further fine-tune the metrics which will be launched in February 2017.

We encourage you to share this invitation with any individuals, organizations or other stakeholders who you feel may be interested in learning more about this first of its kind initiative in the City of LA.

For more information, email

Be Part of L.A.’s Clean Energy Future

Be Part of L.A.’s Clean Energy Future

Participate in one of LADWP’s 2016 Integrated Resources Plan workshops to help chart the course for the City’s power supply over the next 20 years.

Your input can help LADWP transform Los Angeles into a healthier, cleaner, more sustainable City.

Please RSVP for one of the following workshops or live webcast.

Workshop and Live Webcast:

Wednesday, October 26, 2016 – 6:00 p.m. to 8:00 p.m.
LADWP Headquarters, A-level Auditorium
11 North Hope Street, Los Angeles, CA 90012
RSVP for the live webcast at

Wednesday, November 2, 2016 – 6:00 p.m. to 8:00 p.m. Wilmington Senior Citizen Center
1371 Eubank Avenue, Wilmington, CA 90744

Thursday, November 3, 2016 – 6:00 p.m. to 8:00 p.m. Pacoima Neighborhood City Hall Cultural Room 13520Van Nuys Boulevard, Pacoima CA 91331
(Public parking available in structure on Oneida Street)

Learn more:

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