Category Archives: Los Angeles Department of Water and Power (LADWP)

LADWP Will Hold Customer Service Saturday


LADWP Will Hold Customer Service Saturday

The Los Angeles Department of Water and Power (LADWP) will hold Customer Service Saturday at four of its Customer Service Centers on December 10, 2016 from 9 a.m. to 1 p.m.

Customers who attend Customer Service Saturday at any of the four locations can expect assistance from staff members who are able to take payments, process service order requests, answer billing questions and resolve billing issues. There will be informational tables and displays with helpful information on LADWP programs and services available to customers, as well as sign-up materials.

The locations are the Van Nuys, Watts, West Los Angeles and Crenshaw Customer Service Centers (CSC.) The addresses are:

Crenshaw CSC
4030 Crenshaw Boulevard
Los Angeles, CA 90008

Van Nuys CSC
6550 Van Nuys Boulevard
Van Nuys, CA 91401

Watts CSC
1686 E. 103rd Street
Los Angeles, CA 90002

West Los Angeles CSC
1394 S. Sepulveda Boulevard
Los Angeles, CA 90025

Tree Giveaways

We will give away free trees at the Van Nuys and Crenshaw locations in our partnership with City Plants. You must be a resident of Los Angeles or own property within the city to be eligible to receive a tree. Verification will be required (ID/driver’s license or copy of a LADWP utility bill). Supplies are limited and will be distributed on a first come, first served basis. The limit is one per property address.

About Customer Service Saturdays

LADWP hosts Customer Service Saturday on the second Saturday of the month. For more information on Customer Service Saturday, please visit Customers are encouraged to bookmark this page and check back regularly for the latest news on the next event.

View, download and print the December 2016 Customer Service Saturday flyer.

Equity Metrics goes before DWP Board Dec. 6, 2016

On December 6th, the LA Board of Water and Power Commissioners will review 15 metrics within four core categories that are proposed for inclusion in LADWP’s Equity Metrics Data Initiative (EMDI). The metrics will be available to our customers and the public by February 2017, and will be updated semiannually; concurrently with the Rates Metrics reporting. We invite all interested customers, Neighborhood Councils and other stakeholders to attend or tune in to the Board meeting to learn more about this important data-driven initiative that tracks and reports how LADWP spends ratepayer funds across the City. We will also share the Board presentation with you as soon as it is final.

The Board of Water and Power Commission meets on Tuesday, December 6, 10 a.m. at the LADWP Headquarters, 111 N. Hope Street, Los Angeles, CA 90012. To watch the meeting online, go to and click on “Board Meeting Video, Minutes, and Agenda Archive.” To listen remotely, there are two ways: Call (213) 621-CITY and follow the prompts to listen to the Board of Water and Power Commission meeting, or dial (213) 367-0100 and enter the access code: 80498813.

What is the Equity Metrics Data Initiative?

 As part of the LADWP Rate Action approved by the Mayor and City Council earlier this year, and subsequently reviewed and approved by the Board, LADWP established the Equity Metrics Data Initiative (EMDI) to track, measure and report on how LADWP programs are provided to all LADWP customers and residents of Los Angeles. The EMDI establishes a framework that helps ensure that we provide fair and reasonable services to all ratepayers.

An outreach meeting was held in July 21 to present an initial set of metrics, and to solicit the ideas and feedback from stakeholders. Input was presented to the Board of Water and Power commissioners in August 2016, when the EMDI was officially adopted. Another stakeholder outreach meeting was held on October 11 to further fine-tune the metrics which will be launched in February 2017.

We encourage you to share this invitation with any individuals, organizations or other stakeholders who you feel may be interested in learning more about this first of its kind initiative in the City of LA.

For more information, email

Be Part of L.A.’s Clean Energy Future

Be Part of L.A.’s Clean Energy Future

Participate in one of LADWP’s 2016 Integrated Resources Plan workshops to help chart the course for the City’s power supply over the next 20 years.

Your input can help LADWP transform Los Angeles into a healthier, cleaner, more sustainable City.

Please RSVP for one of the following workshops or live webcast.

Workshop and Live Webcast:

Wednesday, October 26, 2016 – 6:00 p.m. to 8:00 p.m.
LADWP Headquarters, A-level Auditorium
11 North Hope Street, Los Angeles, CA 90012
RSVP for the live webcast at

Wednesday, November 2, 2016 – 6:00 p.m. to 8:00 p.m. Wilmington Senior Citizen Center
1371 Eubank Avenue, Wilmington, CA 90744

Thursday, November 3, 2016 – 6:00 p.m. to 8:00 p.m. Pacoima Neighborhood City Hall Cultural Room 13520Van Nuys Boulevard, Pacoima CA 91331
(Public parking available in structure on Oneida Street)

Learn more:

Recycled Water Fill Station open on weekends at LAG

residential-rwfs-image-01LADWP customers can now pick up free recycled water for irrigation at the Residential Recycled Water Fill Station at the Los Angeles-Glendale Water Reclamation Plant located at 4600 Colorado Boulevard, Los Angeles, CA 90039. The fill station is open every Saturday and Sunday from 8:00 a.m. – 11:00 a.m. See the attached flyer for details, or visit<>. To RSVP, please email<>.

NOTE: Operations have been suspended for the Residential Recycled Water Fill Station at the LA Zoo.

This recycled water project is brought to you by Los Angeles Sanitation, Los Angeles Department of Water & Power, One Water Los Angeles and the Save the Drop LA campaign.

recycle-water-application-10-online-final recycle-water-application-10-print

City of Los Angeles Offers Free Recycled Water for Irrigation

City of Los Angeles Offers Free Recycled Water for Irrigation

Recycled Water Fill Station at LA Zoo Opens

LOS ANGELES—The Honorable Councilmember David Ryu of the 4th District, along with officials from the Los Angeles Department of Water and Power (LADWP), the Los Angeles Bureau of Sanitation (LA SAN), and the Los Angeles Zoo (LA Zoo) announced the opening of the City of Los Angeles’ Recycled Water Fill Station at the LA Zoo on Friday, June 17th, 2016. Every Tuesday beginning June 21st, the fill station will be open to all eligible Los Angeles residents and business owners who want to pick up free disinfected tertiary recycled water for approved, non-drinking uses like watering trees, shrubs and lawns. The City of Los Angeles’ Recycled Water Fill Station pilot program helps “Save the Drop” by offering recycled water to offset demand for drinking water as Los Angeles continues to weather through drought.

The fill station is located on the northernmost side of the LA Zoo parking lot at 5333 Zoo Drive, Los Angeles, and will be open every Tuesday from 8:00 a.m. to 11:00 a.m. starting June 21. Qualifying customers can receive up to 300 gallons of disinfected tertiary recycled water for each day that the fill station is open. To avail of the recycled water, Angelenos must present their LADWP bill and undergo a training session to learn about the approved uses and proper handling of recycled water. Program participants must bring their own water-tight containers and sign a user agreement before filling up.

Councilmember David Ryu said, “Due to existing efforts, LA is using just as much water today as we did 45 years ago, despite having a million more people. Everyone is doing their part to conserve water and our efforts are admirable, but we need to come together to do even more.” He added, “Nearly 90 percent of the city’s water is imported from hundreds of miles away. In order to lessen our reliance on imported water, the city is expanding and building its local water supply. This is being done through the expansion of stormwater capture, groundwater, and recycled water. The Recycled Water Fill Station at the Los Angeles Zoo will only help further our city’s conservation efforts.”

“Angelenos are doing their part to conserve water in the midst of a punishing drought. But we can always do more,” said Mayor Garcetti. “By providing residents and businesses with free recycled water this summer, we can give our trees and yards the water they need and continue to Save the Drop.”

“LADWP and our city partners are excited to make recycled water more accessible and more familiar to all our customers,” said Marty Adams, LADWP Senior Assistant General Manager for the Water System. “Opening this recycled water fill station not only promotes local water supplies and drives down our reliance on imported water, but it also helps our customers save on their water bill. If you have the ability to drive to the LA Zoo parking lot and pick up free water to irrigate your trees and lawns, come right over.” He added, “As William Mulholland said, there it is, take it!”

“Getting recycled water within reach of potential users is paramount, said Enrique Zaldivar, Director of LA Sanitation. “This recycled water fill station, centrally located at the LA Zoo, will provide public access to advanced, disinfected, tertiary-treated recycled water, for landscape irrigation.”

The LA Zoo is a prime location for a recycled water fill station because of its proximity and access to existing purple pipe. The fill station at the LA Zoo parking lot receives recycled water from the LA-Glendale Water Reclamation Plant, just on the other side of the 5 Freeway from the zoo.

John Lewis, LA Zoo Director, says, “The Los Angeles Zoo is committed to the conservation of natural resources demonstrated by our stormwater capturing parking lot, the installation of Electric Vehicle charging stations, and now participating in this pilot program to provide citizens one more way to reduce their use of potable water.” He added, “The Zoo encourages neighbors and residents in the region to take advantage of this resource to conserve water now and in the future.”

Recycled water is wastewater that has been processed through primary, secondary and tertiary treatment and disinfected with chlorine. It meets the strict standards and safety regulations of the State Water Resources Control Board and is safe for all human contact except for drinking.

The Recycled Water Fill Station Pilot Program will soon expand with the opening of another fill station at the LA-Glendale Water Reclamation Plant, where customers can also fill up on weekends.

For more information about the City of Los Angeles’ Recycled Water Fill Station and to sign up for a training session to be eligible to receive free recycled water, visit

# # #


Estevan Montemayor, Office of Councilmember David Ryu,

Ellen Cheng, LADWP,

Heather Johnson, LA SAN,

Darryl Pon, LA Zoo,

Energy Conservation Alert

Energy Conservation Alert

With Hot Weather Coming, LADWP Urges Customers to Save Energy While Staying Safe

Gas Shortage From Aliso Canyon Heightens Possibility of Outages this Summer

LOS ANGELES — With near record heat expected to hit Los Angeles this coming Sunday and Monday, June 19-20, the Los Angeles Department of Water and Power (LADWP) urges customers to be especially vigilant in reducing their energy use where possible while not putting their health or the health of their pets at risk.

“During times of extreme heat, we strongly encourage customers to conserve electricity as long as it does not jeopardize their health,” General Manager Marcie Edwards said. “Doing simple things such as turning up your thermostat to 78 degrees and turning off your lights will save electricity use and reduce the risk of outages,” Edwards said.

The likelihood of a power outage during a heat wave this summer is heightened because of the gas leak that occurred at the SoCal Gas Aliso Canyon Natural Gas Storage Facility and resulting moratorium on new gas injections at Aliso Canyon. LADWP and other utilities serving the greater Los Angeles area depend upon this facility to maintain power reliability when energy use spikes during hot weather. Gas is used not only in homes and businesses, but is also primary fuel for gas-fired electric power plants. Aliso Canyon is the only gas storage facility that can immediately respond to rapid changes in gas supply for 17 gas-fired generating plants, including four generating stations operated by LADWP in the Los Angeles basin.

Extreme heat can also impact power reliability as more residents and businesses crank up their air conditioners all at once, causing other appliances to work harder in order to perform and increasing the strain on neighborhood power distribution equipment.

The most effective time to save energy is between the hours of 11:00 a.m. and 6:00 p.m. when energy use is typically the highest.

To help reduce energy use, LADWP recommends the following as highly effective conservation measures:

  • Adjust your thermostat to 78 degrees or higher.
  • Be smart about lighting. Turn off unnecessary lights.
  • Adjust your water heater down to 120 degrees.
  • Use your major appliances late in the evening or early in the morning.
  • Turn off your pool pumps.

LADWP also offers a number of rebates and programs that can help residential and commercial customers reduce their energy use this summer. For example, LADWP offers rebates of up to $1,000 for a variable speed pool pump, up to $120 per ton for an efficient heating or air conditioning system, and $50 per unit for an efficient room air conditioner.

For more energy-saving tips, visit For more information on energy efficiency programs please visit

How to Prepare for a Power Outage
Following are ways that customers can be prepared for possible power outages:

  • Store flashlights and batteries in easy-to-reach places around the home. Make a mental note to know where they all are.
  • Keep a battery-operated radio nearby for updates on power outages.
  • Ventilate your home in the evening by opening doors and windows to clear out heat and circulate air.
  • Always have a phone charger in the car. Having a fully charged phone to speak with friends and family during an outage can be both comforting and informative.
  • Keep non-perishable food handy. If food in the refrigerator does spoil, you want to be sure and have plenty of alternatives nearby.
  • Keep a cooler nearby to transfer food, using whatever ice you have before the outage.
  • If you are medically dependent on critical equipment, consider purchasing a gasoline-powered backup generator.

LADWP urges customers to pay attention to and follow instructions when Flex Alerts are issued during peak energy use periods. For the latest information regarding power outages in Los Angeles, follow LADWP on Twitter @LADWP. Customers may also sign up for LADWP email notifications on and

For more information contact:
Joseph Ramallo
Communications Director, LADWP
(213) 367-1361

DWP Reform: The End Game – Proposal Out Next Week

DWP Reform: The End Game – Proposal Out Next Week

By Tony Wilkinson

The Los Angeles City Council’s Rules committee, with input from Mayor Eric Garcetti, will announce its revised proposal for DWP Reform sometime between next Wednesday and Friday, June 1 to 3. This is the last chance for input before the plan gets made.

If you have strong opinions on what should be in the DWP Reform package, send a personal email NOW to Andrew Westall, who is Council President Wesson’s assistant chief deputy (

Here is the planned schedule. These dates are tentative.

May 17 (Friday) – Rules Committee final input hearing (Environmental Issues / CAO-CLA Reports
June 1 to 3 (Wednesday to Friday) – Rules Committee special meeting announces proposal
June 7 (Tuesday) – City Council discussion of DWP Reform
June 8 (Wednesday) – City Council adopts recommendations and instructs City Attorney to prepare
June 17 (Friday) – Rules Committee meeting adopts ballt language resolution and ordinance
June 22 (Wednesday) – City Council adopts ballot language resolution and ordinance
June 29 (Wednesday) – City Council has second reading if necessary

On Thursday, May 26, the Chief Administrative Officer (CAO) and Chief Legislative Analyst (CLA) issued three joint reports on DWP Reform issues. The reports provide options for changing the Department’s Contracting Powers, Board Support, and Board Structure. These reports were heard at a special meeting of the Rules committee at 8:30 am today, Friday, May 27. This Rules meeting will also focus on DWP Reform input from the environmental community.

Check out the documents on Council File 16-0093 for copies of these reports and other documents and public input on the DWP Reform proposal.

Please send your questions and comments on DWP Reform to DWP Reform information will be posted regularly at There is additional information at

Tony Wilkinson is the Chair of the Neighborhood Council – DWP MOU Oversight Committee. He will be contributing information on the DWP Reform process to the EmpowerLA newsletter each week.

DWP Reform — Modern Civil Service and Labor Relations

DWP Reform — Modern Civil Service and Labor Relations

By Tony Wilkinson

Long journeys begin with a single step. The road to a 21st century workforce at LADWP could start with a public vote to free the utility from the Charter requirement that it use the city’s Civil Service system. Let’s say the citizen-owners of the utility do approve that exemption. The next day nothing would change. The second step would be for the utility to meet and confer with its labor partners on what might come next.

The two most important needs of the Los Angeles Department of Water and Power are rates that give it sufficient access to capital and a workforce that can adapt quickly to the fast-changing utility business.

The challenge of achieving fast and flexible hiring and sustained management excellence depends on a constructive relationship between DWP and the unions that represent its workers. Civil Service is not the only issue. Work rules and the provisions of labor agreements are equally important.

Outside of DWP, there is often anger and frustration expressed with the Department’s dominant union, International Brotherhood of Electrical Workers, Local 18. Part of this is because the Local has been very effective in obtaining high wages and benefits for its members. It can be arrogant over issues like financial disclosure for the safety and training institutes that it maintains jointly with the Department. Its many contributions to the political campaigns of city officials are seeds of controversy. Despite all this, it can be argued that IBEW Local 18 has a stronger interest in the long-term health and success of LADWP than elected officials. It is with this perspective that DWP management needs to work out a new hiring and promotion system with its unions.

This writer’s view is that abolishing Civil Service at DWP could be unwise, and is also unlikely.

Abolishing Civil Service could be unwise because the replacement might be a series of job categories and protections that were created and maintained under DWP’s labor agreements. This could limit the ability to manage the workforce just as much as Civil Service, only in different ways. It would insert labor’s representatives into an inappropriate management role at the Department.

Abolishing Civil Service at DWP is unlikely because of the prevailing sentiment of the city’s elected officials, key administrators, and the Coalition of LA City Unions. Although the DWP Reform proposals would give more power to the appointed Board, elected officials would retain some veto powers to exercise when a course correction seems needed. Total abolition of Civil Service would likely be the first veto exercised by the City Council. However, both the city and its workers recognize that there is some need to modernize the city’s own Civil Service system. LADWP could be the laboratory in which to test modernization.

In an earlier analysis (DWP Reform — A Better Hiring and Promotion System, May 6) we called the current Civil Service system 100 percent “inbred”. We wondered if it would allow DWP to adapt to fast-changing technology, to competition, and to the higher expectations of its customers.

Coming from private business, our experience has been that people who are brought in from outside an organization often help the whole organization to develop. They can bring current skills that they share with co-workers, improving the whole team. In management, they can bring new styles and techniques that are based on a track record of success. Just as in genetics, some variation in the gene pool helps the whole community to become more successful. Exempt workers who are a good fit and perform well can later enter the Civil Service system by scoring well on a test and getting transferred or promoted from it.

The current number of DWP positions that are exempt from Civil Service (under 20 for a workforce of nearly 9,000) is completely inadequate for the purposes of fast hiring, addition of current technology skills, or flexible and appropriate additions to management. If DWP creates its own version of Civil Service, it should be able to have its own pool of exempt positions. We suggest five percent of authorized positions. Most hires and promotions (19 of 20) would still come from Civil Service lists. This should substantially protect jobs, merit hiring and promotion from within, and still give management the flexibility to add needed technical skills and managers. Forty percent of DWP workers will be eligible to retire over the next five years. This is the perfect time to add some flexibility in employment.

Labor’s role also needs to change. Every time that David Goldstein of CBS News catches a DWP work crew in some abuse of time (attending strip clubs, taking one hour breakfasts at the start of a shift), this writer doesn’t blame the workers. Good work or bad, the most important influence is usually the front line supervisor. The ability to lead by example, insist on workplace safety, advocate for good work conditions, treat everyone fairly and equally, and build an effective team is the role of a good supervisor. At DWP both management and labor must agree on every supervisor. Whatever reason that brought on this rule (probably draconian, unfair supervisors), it has outlived its purpose. The CBS News reports are a sign of a workplace discipline system that is broken. Management, alone, needs the ability to fix it.

A modified Civil Service will still be a system designed to promote from within. In the days fifty years ago when private businesses also sought to develop their own workforce as a key asset, companies recognized the need to train their workers. This writer believes that DWP needs to do more in this area. DWP spends over $140 million each year on employee training. Recently the Ratepayer Advocate revealed that almost all of this expense is simply the salary of DWP workers while they are training other DWP workers. How, exactly, does this bring NEW skills into the workforce? If DWP has an uneven record for developing managers internally, is internal training alone the best road to sustained management excellence?

Today private businesses spend much less on internal training. Instead they go outside and hire the best available talent, trained somewhere else. If DWP is to maintain a modified Civil Service system that largely promotes from within, it needs to invest more in training and developing its workforce. Its labor partners need to accept the reality that job security, internal promotion and training support are to some extent tradeoffs to base salary demands. If the citizen-owners of the utility vote to remove the requirement to use the city’s Civil Service system, that vote will help DWP to make this point in contract negotiations with its unions.

DWP Reform is about empowering both the utility and its workers to thrive in a newly competitive world with high customer service expectations. This writer is confident that both the utility and its unions are thoughtful enough and nimble enough to seize this opportunity.

Please send your questions and comments to DWP Reform information will be posted regularly at There is additional information at

Tony Wilkinson is the Chair of the Neighborhood Council – DWP MOU Oversight Committee. He will be contributing information on the DWP Reform process to the EmpowerLA newsletter each week.

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